Terms of Service

1. Definitions

• "Service" or "RegaaS": the RegaaS website, web application and AI-assisted label review service provided by VesCir Ltd..
• "Account": your registered RegaaS account.
• "Review" or "analysis": an AI-generated compliance review of the label images you submit.
• "Credit": a unit that entitles you to one completed review.
• "User Content": the label images, product names, messages and other material you submit to the Service.
• "Consumer": an individual using the Service for purposes outside their trade, business, craft or profession.
• "Business user": anyone using the Service for purposes related to their trade, business, craft or profession.

2. The Service

RegaaS lets you upload images of product labels (currently in PNG format) and receive an AI-generated, first-pass compliance review against built-in United States and European Union labelling regulations for foods, dietary supplements and cosmetics. Reports are available in English or Chinese. An AI assistant can answer questions about a report.

We may add, change or remove features, regulations covered and supported file formats over time.

3. AI-generated results and their limits

Reviews and AI assistant answers are generated automatically by AI models. Please keep the following in mind:

• Results can be wrong or incomplete. The AI can misread a label, miss a requirement, cite the wrong rule or flag something that does not apply.
• A review is a first-pass check, not legal advice, and it is not a substitute for advice from a qualified regulatory professional.
• A review does not guarantee that a label complies with any law or that any authority will approve or accept a product.
• Regulations change. A review reflects the regulations built into the Service at the time it is run.
• You remain solely responsible for your labels and products, and for checking the results before relying on them.

If you believe a review is wrong, our Refund Policy explains when we refund it.

4. Eligibility and your account

You must be at least 18 years old to use RegaaS. The Service is intended for businesses and professionals. If you use RegaaS on behalf of a company or other organisation, you confirm that you are authorised to accept these Terms on its behalf.

You must give accurate information when you register and keep it up to date. You are responsible for keeping your password confidential and for activity carried out through your account. Tell us at service@vescir.com without delay if you believe someone has used your account without permission.

An account is for one user. Do not share your sign-in details or let others use your account.

5. Plans, credits and payment

RegaaS Pro (free plan)

Every account includes 3 free full reviews. They are a one-time allowance: they are not reset or renewed and have no cash value.

Pay As You Go

You can buy review credits individually at the price shown on the website at the time of purchase. Purchased credits do not expire. There is no subscription and no recurring charge: you pay only when you buy credits.

Enterprise

Enterprise plans are available by separate written agreement. Contact our sales team through the website. Where an Enterprise agreement conflicts with these Terms, the Enterprise agreement prevails.

How credits are used

One credit is used when an analysis completes. If an analysis fails, the credit is returned to your account automatically. Credits are tied to your account and cannot be transferred to another account or exchanged for cash, except as our Refund Policy provides.

Payment

Prices are in US dollars. Payments are processed by our payment provider, which acts as merchant of record for your purchase; its own terms apply to the payment transaction. Any sales tax or VAT is calculated at checkout by the payment provider.

Saved payment method

You can save a payment method for later top-ups. When you save it, it is verified with a $0 authorisation; it is charged only when you buy credits. Saving a payment method does not create a subscription. To remove a saved payment method, contact us at service@vescir.com.

Refunds

Refunds are governed by our Refund Policy.

6. Consumer right of withdrawal

If you are a consumer in the European Union or another country that grants a right of withdrawal for online purchases, you can withdraw from a purchase of credits within 14 days of purchase. Unused credits are refunded on request within that period, as set out in our Refund Policy.

A review is digital content supplied immediately when you start an analysis. By starting an analysis, you expressly request immediate performance and acknowledge that you lose the right of withdrawal for that review once it has been completed.

7. Acceptable use

You agree not to:

• upload content you do not have the right to use, or content that is unlawful, infringes someone else's rights or contains malware;
• use the Service to break any law or regulation;
• try to gain unauthorised access to the Service, other accounts or our systems, or interfere with or disrupt the Service;
• probe, scan or test the vulnerability of the Service, or bypass its security, usage limits or credit system;
• use bots, scrapers or other automated means to access the Service, except through interfaces we provide for that purpose;
• copy, resell or commercially redistribute the Service, or reverse engineer it, except where the law expressly permits;
• use the Service or its results to build a competing product or service.

8. Your content

You keep all rights in your User Content and in the reports generated for you. You confirm that you have the rights needed to submit your User Content.

You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, process and transmit your User Content only as needed to provide, secure and support the Service for you, including by sending it to the AI model providers and other service providers described in our Privacy Policy. This licence ends when your User Content is deleted, except for copies we must keep by law.

We do not use your uploads to train or fine-tune our own models.

9. Our intellectual property

The Service, including its software, design, rule sets, text and the RegaaS name and logo, belongs to VesCir Ltd. or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service for your own business purposes in line with these Terms. No other rights are granted.

10. Availability and maintenance

We work to keep RegaaS available, but we do not guarantee that it will be uninterrupted or error-free. We may suspend the Service temporarily for maintenance, updates or security reasons, and we will try to give notice of planned maintenance where practical.

To the extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind beyond those stated in these Terms, whether express or implied, including warranties of fitness for a particular purpose. Nothing in these Terms limits any statutory rights you have as a consumer that cannot be excluded by contract.

11. Limitation of liability

To the extent permitted by law, our total liability to you for all claims arising out of or relating to the Service or these Terms is limited to the amount you paid us for the Service in the 12 months before the event that gave rise to the claim.

To the extent permitted by law, we are not liable for indirect or consequential losses, or for loss of profits, revenue, business or data, including losses arising from decisions you make based on a review.

These limitations do not apply where the law does not allow liability to be limited or excluded, including liability for intent or gross negligence, for death or personal injury, and liability under mandatory consumer protection law.

12. Indemnity

If you are a business user, you will indemnify VesCir Ltd. against third-party claims, and the resulting losses and reasonable costs, arising from your User Content, your labels or products, or your breach of these Terms. This section does not apply to consumers.

13. Suspension and termination

You can stop using RegaaS at any time. To close your account and have your data deleted, email service@vescir.com from the email address registered to your account; our Privacy Policy explains what we keep and for how long.

We may suspend or close your account if you seriously or repeatedly breach these Terms, if we must do so by law, or to protect the Service or other users. Where reasonable, we will tell you the reason first and give you a chance to resolve the issue. If we close your account without cause on your part, we will refund your unused purchased credits.

14. Changes to these Terms

We may update these Terms. For material changes we will give you at least 30 days' notice by email or by a notice in the Service before they take effect. If you do not agree to the changes, you can stop using the Service and close your account before they take effect; unused purchased credits will then be refunded on request. Continuing to use the Service after the changes take effect means you accept them.

15. Governing law and disputes

These Terms are governed by the laws of Taiwan (Republic of China). The Taiwan Taipei District Court has jurisdiction as the court of first instance.

If you are a consumer, this does not deprive you of the protection of the mandatory consumer protection rules of the country where you live, and you may also bring proceedings in the courts of that country.

Please contact us first if you have a complaint, so we can try to resolve it directly.

16. General

These Terms, together with the Refund Policy and any Enterprise agreement, form the entire agreement between you and us about the Service. If a provision is found invalid, the rest remain in effect. Our failure to enforce a provision is not a waiver of it. You may not transfer your rights under these Terms without our consent; we may transfer ours to a successor of our business, provided your rights are not reduced.

17. Contact

• Company: VesCir Ltd., Unified Business Number 53560699
• Address: 10F-1, No. 155, Section 3, Xinyi Road, Da'an District, Taipei City 106, Taiwan
• Email: service@vescir.com
• Telephone: +886 2 2507 6729
• Service hours: Monday to Friday, 09:00–17:30 (Taiwan time, UTC+8)
• EU office: VesCir Holland B.V., Simon Vestdijksingel 69, 2652 KR Berkel en Rodenrijs, the Netherlands (same email address)